Here is a brief outline of LCT's Terms & Conditions. For a more comprehensive listing please contact us

Damage
User groups are liable for the first £250.00 excess insurance against any accidental damage to the vehicle. Groups will also be liable for full cost of repair against any willful damage to the vehicles interior seats, seatbelts, linings etc.

Drivers
Only drivers registered on Liverpool Community Transport's insurance are allowed to drive the vehicles.

Bookings
All bookings must be confirmed by letter or fax.

Cancellations
Liverpool Community Transport must receive notice of cancellation at least 7 days before the booked journey. The full cost of the booking will be payable if this notice is not received.

Cleanliness
User groups are responsible for returning the vehicle in a clean and tidy condition. A charge of up to £20.00 will be made if the vehicle needs cleaning on return. Food & drink is not permitted on any vehicle.

Property
Liverpool Community Transport will not be held responsible for any lost or damaged property. Personal belongings and valuables must not be left in an unattended vehicle.

First Aid kit & Fire Extinguisher
The use of the safety equipment on the vehicle must be reported on return.

Diesel
All vehicles must be returned with the same level of diesel as when signed out. Any group or organisation who has not replaced the diesel will incur a charge for the replacement and labour.

Disclaimer
Liverpool Community Transport will make every effort to ensure that bookings are fulfilled, we cannot accept any responsibility for bookings that are cancelled for reasons beyond our control.

SMOKING IS NOT PERMITTED IN ANY VEHICLE

SERVICE USERS

Policy Statement
We hold all personal information under strict legal and ethical obligations of confidentiality. We will not use or disclose information that is given to us in confidence in a form that might identify a service user without prior consent.

There are a number of important exceptions to this rule which are explained below, but we will in most circumstances involve service users in decisions about use of their personal information.

Introduction
Service users have a right to expect that our organisation will hold information about them in confidence. Our handling of confidential personal information must:

• Promote, support and protect the privacy, dignity and rights of our service users.
• Comply with best practice.
• Conform with the law.
• Command the support of service users, staff, and volunteers.

Legal & Professional Basis
All staff have a statutory obligation to safeguard the confidentiality of personal information. The relevant legislation includes the Data Protection Act 1998, Common Law and Employment Law. It is also central to professional codes of conduct. All staff are aware that any breach of confidentiality may be a matter for disciplinary action or provide grounds for complaint.

Keeping Information Safe

• We will not leave material containing personal data where it can be seen by visitors or service users.
• Filing cabinets containing personal data will be locked at times when access is not directly supervised.
• CT2000 (the Community Transport computer booking package) will not be left open when unattended. To gain access to this package personal passwords are required.
• Offices and desk draws in which confidential information is stored will be locked at times when they are not in use.
• Under no circumstances will confidential information be sent by Email.

Exceptions to the rule
We will always make every effort to gain consent but Health & Safety has primacy over the right to confidentiality. Exceptional circumstances include:

• Putting other people at risk.
• Prevention or reduction of risk to personal or public health.
• Legal obligations to provide information by court / police or disclosure to appointees.